Strategic Account Manager — Fraud & Compliance

Sardine provides fraud prevention and AML compliance infrastructure for banks, fintech companies, retailers, and payment platforms. Its platform combines device intelligence, machine learning, AI, behavioral biometrics, and fraud analytics to help organizations detect account takeovers, payment fraud, identity fraud, and social engineering scams.

The Strategic Account Manager role combines customer success, technical account management, and solution architecture responsibilities for enterprise fraud and compliance customers. The position supports remote enterprise accounts across fraud prevention, API integrations, risk analytics, compliance workflows, and payment operations while partnering closely with internal implementation and product teams. This opportunity aligns with blockchain infrastructure roles and fintech-focused customer operations teams supporting large-scale fraud and compliance systems.

For companies scaling a web3 team focused on fraud prevention and compliance infrastructure, this role combines strategic account ownership with technical advisory responsibilities.

🔹 Responsibilities

• Serve as the primary relationship owner for enterprise customer accounts while managing operational needs and long-term growth opportunities.

• Identify expansion and upsell opportunities across strategic customer accounts to support revenue and retention goals.

• Coordinate end-to-end implementation and go-live processes with internal teams including implementation engineers and product managers.

• Translate technical product issues into practical recommendations while advising customers on fraud prevention and compliance best practices.

• Build and monitor fraud-related KPIs, system performance metrics, and operational analytics for customer reporting and long-term account planning.

• Partner with Technical Account Managers (TAMs) and analytics teams to address emerging fraud typologies and communicate solutions to customers.

Organizations looking to build a web3 engineering team supporting payments, compliance, and fraud infrastructure may value candidates with strong fintech customer management and API integration experience.

🔹 Requirements

• 7+ years of experience in B2B SaaS environments focused on fintech, fraud prevention, customer success, account management, or solution architecture.

• Full professional fluency in Portuguese, English, and Spanish with strong stakeholder presentation abilities.

• Deep understanding of the Brazilian market including payment processing, fraud detection methods, and KYC/AML/Sanctions workflows.

• Strong project management capabilities supporting API implementations and customer onboarding milestones.

• Advanced analytical skills using tools such as BigQuery, Metabase, Sigma, or related BI platforms, including use of AI-driven workflows.

• Understanding of API integrations and ability to provide first-level technical troubleshooting support.

• Experience working with Salesforce, Pylon, Notion, Sardine Dashboard, or related operational tooling.

🔹 Compensation & Benefits

• Compensation range: R$225K – R$375K

• Equity and bonus included

• Remote-first work environment

• Flexible paid time off and year-end break

• Home office setup stipend

• Monthly meal and social stipends

• Annual wellness and learning stipends

• MacBook Pro provided

• Healthcare, dental, vision, and retirement benefits available for eligible regions.

Remote web3 jobs and fintech infrastructure roles continue expanding across fraud operations, AML compliance, API integrations, customer success engineering, and enterprise payment security systems as digital finance platforms scale globally