Technical Program Manager (TPM) — Identity Infrastructure

Spruce develops privacy-preserving digital identity and credentialing infrastructure for governments and enterprises using standards-based identity systems. This remote Technical Program Manager (TPM) role focuses on leading delivery of secure identity infrastructure programs across enterprise and public-sector environments in the United States. The position combines technical delivery management, stakeholder coordination, contract-aware execution, and customer ownership while working closely with engineering, product, and executive teams. Candidates with experience in APIs, cloud infrastructure, identity systems, containers, digital signatures, and enterprise software delivery will operate across complex multi-stakeholder environments involving government-grade security and scalable infrastructure operations commonly seen in blockchain infrastructure roles and digital identity ecosystems.

Companies scaling a web3 team often prioritize similar program management capabilities around technical coordination, customer delivery, and infrastructure execution.

🔹 Responsibilities

Operational delivery teams working across web3 infrastructure roles frequently require strong stakeholder management, technical fluency, and execution ownership.

• Serve as the primary point of contact for assigned customer programs and strategic stakeholder relationships.

• Build relationships with CTOs, CIOs, product leaders, procurement teams, and executive stakeholders.

• Understand customer objectives and identify operational and technical requirements.

• Distinguish between customer requests, contractual obligations, and technical feasibility constraints.

• Translate policy and customer requirements into executable technical delivery plans.

• Collaborate with engineering and product teams to define milestones, epics, and delivery roadmaps.

• Participate in technical discussions involving cloud infrastructure, APIs, identity systems, containers, deployment models, and digital signatures.

• Independently answer technical questions related to architecture tradeoffs, integrations, and infrastructure decisions.

• Interpret customer contracts and Statements of Work (SOWs) to align execution with contractual commitments.

• Manage multiple concurrent customer engagements across government and enterprise environments.

• Lead customer meetings, technical sessions, governance cadences, and executive stakeholder updates.

• Identify delivery risks, manage dependencies, and maintain alignment on scope, timelines, and feasibility.

🔹 Requirements

Candidates experienced in remote web3 jobs and distributed technical delivery environments often align well with these program management expectations.

• 3–7+ years of experience in Technical Program Management, implementation delivery, or systems-focused customer success roles.

• Strong technical fluency involving APIs, cloud infrastructure, system architecture, and identity systems.

• Ability to operate effectively within complex and ambiguous multi-stakeholder environments.

• Strong understanding of software delivery processes and systems implementation.

• Experience interpreting contracts, Statements of Work (SOWs), and technical requirements independently.

• Excellent executive communication and relationship management skills.

• Ability to balance customer satisfaction while protecting engineering productivity.

• Experience with enterprise or government customers is considered a plus.

• Familiarity with identity, IAM/ICAM, zero trust, credentialing, or authentication systems is beneficial.

• Knowledge of FedRAMP, NIST frameworks, or federal security standards is a plus.

• PMP certification or related program management credentials are beneficial.

• Consulting, federal contracting, enterprise transformation, or deeply technical systems experience is advantageous.

🔹 Compensation & Benefits

• Full-time remote employment within the continental United States

• Opportunity to work directly with government and enterprise stakeholders on mission-critical identity systems

• High-autonomy environment with significant ownership and operational responsibility

• Exposure to digital identity infrastructure, policy systems, and secure credentialing platforms

• Cross-functional collaboration across engineering, product, and enterprise delivery teams

• Opportunity to contribute to scalable identity infrastructure and standards-based credentialing systems