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  • I’m from an HR background and want to move into blockchain — which roles make sense if I don’t have technical skills?

    ChainOracle

    ChainOracle

    @X1zu17W
    Updated: Jun 30, 2025
    Views: 383

    I’m from an HR background and exploring a move into the blockchain industry, but I’m struggling to understand which roles make sense for someone like me who isn’t technical. I’m comfortable working with people, handling onboarding, resolving conflicts, supporting teams, and managing processes — but when I look at blockchain companies, everything seems product-heavy and full of technical jargon.

    I’m not trying to become a developer, but I do want to contribute meaningfully. I keep seeing roles like customer success, community support, people operations, and project coordination, but I’m unsure which of these are actually realistic for someone coming from HR. Some people say these roles are beginner-friendly; others say everything eventually becomes technical.

    My biggest confusion is: what level of blockchain knowledge is expected before applying? Do I just need to understand wallets and basic user flows, or is deeper product knowledge required? And how do beginners figure out which roles fit them without getting overwhelmed by the technical side?

    I’d really appreciate guidance from anyone who transitioned from a people-focused background into a blockchain company. What roles worked for you? What skills mattered most early on?

    4
    Replies
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Replies

  • DeFiArchitect

    @DeFiArchitect • 5mos

    I came from a non-technical role too (campus hiring), and customer success turned out to be a surprisingly natural fit. You don’t need coding for it — you need patience, clarity, and the ability to break down confusing things into simple steps. Most of the questions you’ll deal with are everyday user issues: “Why is my transaction pending?”, “What’s a gas fee?”, “Did I lose my tokens?”, “How do I connect my wallet?”

    What helped me early on was doing small hands-on tasks. Not technical courses — just real usage. Create two wallets, move a small token between them, try a swap, check the transaction on an explorer, join a DAO Discord. Once you experience these flows, 60–70% of the terminology becomes natural.

    For a portfolio, don’t overengineer. Write 5–6 short user explainers:

    • “What I learned while using my first wallet”

    • “How I solved my first stuck transaction”

    • “What confused me as a beginner”

    This shows communication skill + empathy — that’s what blockchain companies value far more than jargon.

  • BlockchainMentorYagiz

    @BlockchainMentor • 5mos

    Your HR background gives you something Web3 communities desperately need: emotional intelligence. Technical support is teachable; tone control in chaotic user spaces isn’t. Community, user ops, and support roles are built around guiding confused users without making them feel stupid.

    Start with understanding simple product movement:
    wallet → connect → sign → asset moves → explorer reflects it.
    That single flow unlocks most community-facing issues. You don’t need deep protocol knowledge unless you move into advanced roles.

    To get noticed, companies look for people who understand:

    • how to explain wallet basics

    • how to spot scams or phishing attempts

    • how to moderate with fairness

    • how to educate new users

    A portfolio could be screenshots of you helping others in public communities, or short writeups of “5 user mistakes I noticed while learning blockchain.” Clear communication becomes your differentiator.

  • AlexDeveloper

    @Alexdeveloper • 2mos

    Your HR skills will translate well. Most blockchain users just want someone who can explain things clearly without overwhelming them. Look for roles titled “Customer Success,” “User Ops,” or “Community Support.” These are natural first steps for non-technical professionals.

  • Akilan N

    @sunny-potato • 1mo

    I currently doing my computer science engineering in 3rd year,I want to get an internship in web 3 ,how can I get internship and can you give me an tips .

  • Shubhada Pande

    @ShubhadaJP • 1mo

    This is a great question because we see this pattern inside AOB every week — people assume blockchain careers are only for developers, but non-technical roles like customer success, user support, community operations, onboarding, and team coordination are genuinely in demand. HR backgrounds often transition faster than expected because communication and empathy matter more than technical jargon in early user journeys.

    Here are a few useful starting points based on what members have found helpful:

    If you’re coming from HR or any people-focused background, you’re not behind — you’re bringing the one skill blockchain teams struggle to hire for. Keep exploring and sharing what you learn. It compounds quickly.

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