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  • I’m a UX designer trying to break into Web3, but I can’t tell if I’m learning the right things or just guessing

    AshishS

    AshishS

    @Web3SecurityPro
    Updated: Jan 1, 2026
    Views: 252

    I’ve been trying to move into Web3 UX for a while now and honestly I’m a bit confused about what actually matters.

    In Web2 things felt clearer — usability testing, user journeys, metrics, all that.
    In Web3 it feels messier. Wallets confuse people, gas fees scare them, signing things feels risky, and half the time users don’t even know what they’re approving.

    I want to work on these problems, but I’m not sure what “good” UX research even looks like here.

    I keep reading about wallet UX, onboarding, trust, etc., but it’s hard to tell what’s actually useful vs just theory.

    How do people in Web3 actually do UX research?
    Do teams really test this stuff or is it mostly intuition and iteration?

    And if you were starting today, what would you focus on first to not waste months going in the wrong direction?

    Would really appreciate hearing how others approached this.

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  • BlockchainMentorYagiz

    @BlockchainMentor • 4mos

    I’ve been working in Web3 UX for a couple of years now, and the biggest mental shift for me was realizing that this isn’t a “flow optimization” problem — it’s an emotional safety problem.

    In Web2, users assume the system is safe and you’re optimizing for speed or clarity.
    In Web3, users assume the system might hurt them.

    That changes everything.

    Most of my research doesn’t look like formal usability testing. It’s more observational. I watch where people slow down, reread, hover, or ask “wait… what does this actually do?”

    The moment someone asks “am I about to lose my funds?” — that’s your UX failure point.

    Early on, I wasted time trying to redesign interfaces. What helped more was documenting why people hesitated:
    – Was it fear of irreversible action?
    – Lack of mental model?
    – Past bad experiences?

    Once you can articulate those moments clearly, teams start listening. You don’t need perfect mockups — you need clarity around confusion.

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